Terms, Conditions & "MAP" Policy

Shipping Options

ECS Therapeutics provides FREE shipping on all Professional orders of $250 or more within the U.S. Orders under $250 are charged a flat $9.00 shipping and handling fee within the contiguous U.S. For Hawaii, Puerto Rico and Alaska, there is a $12 flat shipping and handling fee. We attempt to ship all orders placed by 3:00 p.m. EST the same day. Expedited shipping is available for the cost of the requested service (call 631-465-0575 for a quotation). We do not currently ship outside the United States.
 

Product Returns

All returns must be pre-approved by ECS Therapeutics and received by ECS Therapeutics within 14 days of return authorization. For a return authorization number, please call Customer Service at 631-465-0575. We accept unopened, unmarked bottles in resalable condition for most products. Customers are responsible for return shipping charges and returns are subject to a 15% restocking fee. No returns or refunds after 90 days. 
 

Damages or Order Discrepancies

If any product arrives damaged, or if any discrepancies exist between the quantity or items you ordered and the quantity or items you received, ECS Therapeutics must be notified within 3 business days of receipt of your shipment. If no claim or discrepancy has been made within this time, it is agreed that the quantities and items listed on your invoice are correct and no subsequent claims will be allowed. 
 

Minimum Order

ECS Therapeutics’s minimum Professional order size is $50.

Payment Options

ECS Therapeutics accepts major credit cards including Visa, MasterCard, American Express and Discover Card. 
 

New Accounts

ECS Therapeutics products are available exclusively to health care professionals and their patients. All new accounts must register online or complete a New Customer Application. Please be prepared to provide your Tax ID# or License # and State as required for account approval. To apply, please call 631-465-0575 or visit www.ecs-care.com. 
 

Minimum Advertised Price (“MAP”) and Internet Resellers Policy for Practitioner Accounts

ECS Therapeutics products are sold only through verified and authorized health care practitioners.  We recognize that our customers provide professional services through various means, including office dispensaries, practitioner-related storefronts and the Internet. Our MAP and Internet Resellers Policy is designed to maintain the integrity of our product line while supporting a fair and competitive sales environment for all of our customers.

ECS Therapeutics practitioner-customers should note that this MAP Policy does not apply to the discounting of ECS Therapeutics products to a patient when the discounting takes place within the practitioner’s office setting, or via a practitioner’s print and email advertising to a private patient base. “Patient” is defined as an individual who is treated and monitored in the practitioner’s office.

Minimum Pricing

ECS Therapeutics products may not be sold or advertised at less than the Suggested Retail Price (SRP) /Patient Price in effect at the time of advertising. Advertising media includes the Internet, mailers/emails, flyers, inserts, coupons, posters, newspapers, magazines, catalogs, mail order catalogs, etc. Any advertisements, discounts, rewards programs, special offers, sales promotions, coupons, etc. must explicitly state “Not Valid on ECS Therapeutics Products.” This policy applies to volume discounts or other promotions that would cause the unit price to be less than SRP/Patient Price. ECS Therapeutics reserves the right to modify SRP/Patient Price at any time and will notify customers of price modifications. Practitioners are solely responsible to comply with all applicable laws and regulations when advertising or selling ECS Therapeutics products.

Actual Resale Price

ECS Therapeutics MAP provisions do not establish the practitioner’s actual resale price. Practitioners are free to set the actual resale price as they deem appropriate, provided that all products checkout at or above the SRP/Patient Price (normally the page at which the end user finally purchases the product). Access to an actual resale price that is lower than SRP via the Internet may only be granted through restricted web pages protected by a unique code that is provided to patients treated in the Practitioner’s office only. This unique code may not be communicated via a broadcast email, published anywhere on the website or by any other means  made known to anyone but the Practitioner’s private patients.

Internet-Based Selling

Customers are not permitted to sell or advertise ECS Therapeutics products on the Internet without the express written permission of ECS Therapeutics, or to sell our products to other businesses that will sell or advertise our products on the Internet. With permission, ECS Therapeutics products may be sold to customer’s patients on customer-owned sites with password-protected login only and in unit volumes appropriate for individual personal use only. We do not authorize or allow sales of our products to the general public including on third-party sites or auction-type marketplace or classified-ads-type websites (such as eBay, Amazon, etc.).

This will be strictly enforced. If our products appear on third-party websites from untraceable sources, third-party sites are obligated to adhere to the provisions of this Policy. Customers may not use any ECS Therapeutics product names, trademarks or copyrights as part of a URL (Universal Resource Locator), secondary domain name, meta-tags, key words or file names. Customers may not advertise discounted or promotional ECS Therapeutics products on Internet search engines (such as Yahoo, Google, etc.).

Branding, Copyright and Trademark

The integrity of the ECS Therapeutics brand must be protected at all times. Content displayed on the ECS Therapeutics website, product packaging, catalogs, product information sheets, brochures, advertisements, emails and other marketing materials are copyrighted and trademarked. The unauthorized use of copyrights, trademarks, logos, manufacturing images, product images, copy, or other ECS Therapeutics information on the Internet without express consent is prohibited. All photos, images, and product and/or company description content pertaining to or describing ECS Therapeutics must be current and obtained from ECS Therapeutics directly. This information cannot be pulled from the ECS Therapeutics website or other Internet sources, unless specifically directed in writing by ECS Therapeutics. 

International Restrictions

ECS Therapeutics products are for distribution in the United States only.  Due to international regulations and policies governing such products, our products cannot be shipped internationally.

Policy Compliance

ECS Therapeutics-approved practitioners must abide by the terms and conditions outlined in this Policy, as well as the Terms and Conditions outlined on our web site. Should a customer fail to comply, ECS Therapeutics will notify them by phone, email or standard mail of the violation and immediately place the customer’s account on hold until the customer has come into compliance. Failure to comply with the MAP and Internet Resellers Policy may result in temporary or permanent revocation of the customer’s wholesale purchasing privileges, suspension of the account or termination of the account.